1. PAYMENT
Please note all payments are non-refundable & payment plans are to be completed on time, as initially agreed. This contract will be deemed binding upon your first receipt of the first payment you make.
Luna Bloomer is not liable for any reclaimed failed payments: it is your responsibility to ensure your bank card details are correct and up to date.
I reserve the right to change the fees/packages offered, but I will always honour the agreed rate for the agreed time period that was set at the beginning of our work together. Should you decide to continue your coaching journey with me however, after the completion of the initial package, there’s no guarantee the rates will be the same.
2. COMMUNICATION
I welcome communication and connection in between our sessions. It is my expectation that you will reach out to me if you run into any parenting related issues/struggles that you would like some support or guidance in, and that you will share the successes that you have on your journey to becoming the best version of yourself. My preferred way of communication is my personal Facebook Messenger. When communicating between sessions, please make your message brief and questions clear and direct, so I will be able to respond quickly and effectively. Bare in mind though, I am less likely to respond during some weekdays and weekends. I am happy to listen to your parenting rants, reassure you and celebrate your wins with you. I also welcome your feedback along the way. Our relationship is a collaborative one, and I appreciate being challenged and learning from you too.
In regards to email communication, I will respond to your emails within 14 days. There will of course be minimal exceptions due to illness, travel and holidays. I will communicate clearly with you regarding time I am/will be unavailable.
Even though I encourage you to communicate in between the sessions as often as you need, please be mindful of waiting for my approval before you decide to take inspired action. The ability to make your own decisions is crucial for developing healthy, interdependent relationships. Besides, you are your own best expert, even if you don’t know it yet.
An important part of the coaching & mentorship relationship is that it is my role to provide challenges and encourage you (the client) to go beyond your comfort zone. During the process, some strong emotions and triggers may come up for you. If strong resistance comes up or feelings of intense discomfort, please let me know. I will be guiding you, instructing you and working with you in ways that may be new, deep and sometimes difficult for you. I will support you to the best of my ability, which means I may also recommend other more appropriate and relevant services to you.
If I ever say or do anything that upsets you or does not feel right for you, please do let me know. I want to provide you with the service and support you need and I believe that honesty is crucial for our relationship to grow. I want this to be an open and safe place for you to come with confidence, and I ask that you let me know if there is ever anything that you are concerned about in our work together, so that I can do what is necessary for you to be satisfied and happy with my services.
3. GUARANTEES
You recognize that I will always have your best interest at heart and that with consistent action taking and an open mind, you can make life changing impacts in your personal and family life. I am a believer that (almost) anything is possible and I will work with you to adopt this mindset too. I cannot however offer any guarantee as your success is dependent on your effort outside of our sessions as well.
4. CONFIDENTIALITY
You recognize that in the course of our work together you may mention goals, future plans, family affairs, child information, personal and other such private information. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit or disclose this information to a third party. I will not voluntarily disclose that we are in a coaching relationship without your permission either.
I appreciate authentic testimonials about our work together once our sessions are complete, because it is inspiring for others to see you succeed in your parenting journey. Your name, picture or video will only ever be shared with your permission.